TERMS OF USE

Last update: August 10, 2021

These Terms of Use constitute an integral part of the Terms of Service between XTEN LIMITED (hereafter “we”, “us” or “our”) and you and may be periodically updated, changed or amended from time to time at our sole discretion. The current version will be made available to you with the indication of the date of the most recent change. You agree to read all notifications that may be sent to you and to periodically check this page for updates to these Terms of Use. Your continued use of the Game after a revised Terms of Use have been posted constitutes your acceptance of its terms.

While using the Game, you must comply with the terms of these Terms of Use, its integral parts and any and all applicable laws, rules and regulations in the jurisdiction in which you reside (collectively hereinafter referred to as the “Terms of Use”).

We reserve the right to take appropriate measures (including disciplinary measures) in order to protect, inter alia, us, our subsidiaries, parental companies, affiliates, directors, officers, employees, the Game and the Services in whole, the reputation and goodwill thereof, at our sole discretion, against inappropriate behavior, regardless of whether such a behavior is listed herein. The appropriate measures list is not limited and might be extended at our sole discretion as well, and as for the very date hereof include temporary and permanent bans, account suspension and/or termination and deletion thereof combined. However, we also reserve the right to cancel the measures taken at our sole discretion as well.

1.TYPES OF VIOLATIONS

Communication

  • Spamming, trolling, threatening, flaming;
  • Offensive behavior (insults, harassing, obscene language, threats, etc.);
  • Transmitting or communicating any content which we reasonably believe to be offensive to players, including language that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, or racially, ethically, or otherwise objectionable;
  • Transmitting or posting any content, using language, including the Account and/or password or other user identification means choice, as well as committing other actions which, in our sole and absolute discretion, are deemed to be offensive, including without limitation content, language or actions that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, hateful, sexually explicit, or racially, ethnically or otherwise objectionable, nor may use a misspelling or an alternative spelling to circumvent the content and language restrictions listed above;
  • Use of nicknames that violate social norms or Game policies.

In-game

  • Griefing (purposefully killing of your own teammates or creating unfavorable conditions for the Game, when you do not play during the session and stay continuously afk, lack of combat activity when you simply do not play but only run, jump and do not fight at all or when you leave the Game before the game session ends);
  • Use of Game bugs (using the game functionality that does not work correctly to gain an advantage);
  • Cheating, using bots (computer programs intended for performance of certain actions within the Game for the user), cheats (codes, embedded in the Game for getting additional advantages within the Game), as well as any other computer programs and/or technical means that interfere with normal Game functioning and/or aimed at getting additional advantages within the Game, which are not provided for by the rules, logics or technical capabilities of the Game.

Fraud

  • When you intentionally use or abuse chargeback feature of your financial institution after we have provided you with the In-game Goods;
  • When you transfer, share or give access to or somehow make available your Account to third parties, whether for remuneration or not;
  • When you are cheating (in order to obtain data, for example, when impersonating a company employee)
  • Fraudulent activities with gifts or promotional items.

2.TYPES OF SANCTIONS

Operating

  • Mute (hourly, daily, weekly, monthly or permanent);
  • Ban (temporary, permanent, ban by IP);
  • Ban to participate in the Game (you cannot play when your nickname is offensive and you will be able to play when you change your nickname);
  • Ban on purchases (temporary, permanent).

Gaming

  • Automatic mute for insults or obscene and vulgar language;
  • Automatic ban for participation in a battle (you can be in the lobby but cannot search for a battle). It is used as a penalty for leave or inaction in the battle.

Below you can find the table of violation and applicable sanction. This list is not exhaustive and for your reference only. The applicable sanction(s) and its duration is at our own discretion. Different sanctions may be applied simultaneously.

ViolationSanction
Offensive behavior (insults, harassing, obscene language, threats, etc.)

For the first time a player will receive a warning that the next time he will be muted.


On repeated violation, the player will receive a mute.


If, after resetting the sanction within 24 hours, the player violates again, the player will be muted for the duration of the previous mute multiplied by two.

Insulting the development team on community platforms / support

For the first time a player receives a warning that when he uses offensive language, a ban will apply.


On repeated violation a ban shall apply. If the messages from the player are too harsh (physical threats), a permanent ban in the Game may follow.

Invalid nickname

If we find a player with an incorrect nickname, are entitled to change it by ourselves.


On repeated violation a ban may apply.

Friendly fire

If a player kills teammates on a purpose, then the player might be suspended from searching for a fight.


If the player gets reported 2 or more times by his teammates, the player gets banned automatically.


If, after zeroing the sanction hereunder, the player is again caught for idle time within 24 hours, he gets a ban for the duration of the previous one multiplied by two to search for a fight.

“ Away from keyboard”(AFK)

When idle in the Game, after some time has elapsed, the player is automatically kicked out of the game and suspended from searching for a fight for some time.


If, after zeroing the sanction, the player is again idling within 24 hours, the player gets suspended from searching for a fight on a duration of previous suspension multiplied by two.

Lack of combat activity

If a player just runs around the arena without participating in a battle and without helping teammates, the player may be suspended from searching for a fight for some time.


If, after resetting the sanction within 24 hours, the player violates again, the player will be suspended for the duration of the previous sanction multiplied by two.

Precocious leaving the Game

For the first time a player will be suspended from searching for a fight.


If, after resetting the sanction within 24 hours, the player violates again, the player will be suspended for the duration of the previous sanction multiplied by two.

Bug abuseWe may issue a warning for bug abuse, and if the player does not stop using the bugs, we may ban the player for some time.
CheatingBan in the Game for some time. In case of repeated violation, a permanent ban shall apply.
Сhargeback fraudFor more information, please check “Chargeback Ban” clause
Sharing Account’s credentials to third parties (selling, transferring, etc.)Permanent ban
DeceptionPermanent ban
Gift fraudPermanent ban

3.BAN PROGRESSION

Depending on your actions or violations, bans can vary in their type and duration:

  • Temporary ban;
  • Permanent ban;
  • Ban on participation in the battle;
  • Shadow banning (you can enter the Game, but you cannot find an opponent or you will only be able to find opponents with the same low rating yours).

4.LAUNCHING ONE ACCOUNT WITH TWO DEVICES

Simultaneous launch of one Account from two different devices is strictly prohibited.

5.CHARGEBACK BAN

When use chargeback feature of your financial institution too often compared to normal practice or abuse it, a debt is generated on your Account, and this therefore leads to a restriction on making purchases until the debt is paid off. We might consider your chargeback rate to be suspicious or too high, and therefore we are able at our sole discretion apply a ban or restrict or limit you use of the Game and Services for as long as we may decide.

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